Maui Real Estate Radio Broadcast
Show 10: The Hansen's a family tradition in real Estate
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Transcription:
MAUI LUXURY-JULY 1 SHOW 10
Intro The following is a paid program and does not necessarily reflect the opinions of the staff or management of visionary related entertainment. [music]
Clint Hansen Hi, you've had Clint Hansen. Pleasure to meet you. Donna Hansen.
Donna Hansen Hello.
Clint And Bob Hansen.
Bob Hansen Hi, pleasure to meet you too.
Clint Of the Hansen Ohana. Maui Real Estate Radio, Maui Luxury Real Estate, mauirealestate.net. My mom's had her license for over 40 years. I've had mine for 19 and dad has had his license for--.
Bob 30 years.
Clint 30. No, it's been like 36. I thought.
Bob Well, I did have a license in California but I didn't really sell real estate.
Clint Yeah. Life before Maui didn't count.
Bob No. [laughter]
Clint So most people know us as the Hansen Ohana. We've been a longstanding team for as long as I've been alive. I'm 38 years old and only been allowed to practice real estate since I was, you know, 18. Got my license when I was 19. But my mom says the first time that I sold a property I was how old? How many?
Donna Six weeks old.
Clint Six weeks old. So tell me all about that. I love hearing, you know, the stories.
Donna Well, one of my clients was looking at property and she went to a For Sale By Owner and she wanted to see it again with me to represent her and so I brought you with me because you were too little to leave at home. Brought you with me and handed her over to hold you. And she wanted to I mean she said, Oh, gimme, gimme, gimme, gimme. And so I'm swear you sold it because she didn't need to use me as her representative. So thank you.
Clint She was just-- well, I'm sure I got my commission in diaper changes from their father.
Donna Yeah, a lot. [laughter]
Clint So I'm always looking for that commission, you know. When am I going to get that referral fee from you? No. [laughter]
Donna I don't know you were born in the doctor's office. So what can I say?
Clint Yeah, in easy five minutes, right?
Donna Yes.
Clint If only everything that was that easy with me.
Donna And you were born on the day you were do and it's the only time I know you've shown up on time [laughter].
Clint Oh, lies, lies. I was here on time. I was here 15 minutes early. So we are also well-known for mauirealestate.net. It's Maui's-- actually, it's one of Hawaii's largest websites for real estate. But mauirealestate.net actually has 55,000 unique visitors that use it every single month. I like to refer to it as like the Facebook of real estate. People are going and using our website on a daily basis, you know, cataloging, looking at, and, you know, it's really important on anything online that you have a, you know, the trifecta or a pyramid of information where you're choosing data from multiple sites and, you know, most people use us as their primary source of real estate information. And the main reason that is because we catalog countless additional data that most other people don't know where some of the most up-to-date information. First of all, which you know especially in a really competitive market like we are. We have to be really on top of things so meticulously having new information. Refresh on it multiple times a day is essential so people have that information. But we also, you know, work with information from the county websites, you know, from permitting office to schools information to statistics. You know, it's not just something that pulls from the MLS and we have entertaining things too there, you know. I mean this radio show being one of it for people to gather and you know, understand the current state of the real estate market. But also really help them understand about making a decision to purchase in Hawaii. We have tons of information so I encourage anybody to go there even if they just want to see what it's like at the beach. We have a webcam on Charlie Young Beach. You can go and see and we are working towards getting sound in it, you know. The microphone is coming. The big problem is that house is, [you know], a house we grew up in. I mean it's on apartment zone land. So under the Minatoya codification, it's actually vacation rentable. So you know, we can't really get in and mess with that camera if somebody is, you know, renting it and during surprisingly what's normally a slow time a year, it's booked solid right now. That being said, you know, it also-- the website helps us sell our listings. I mean we have a huge plethora of buyers that are coming through there. With those 55,000, you know, the main most important thing is that we have that metadata that's coming through. I mean so much information from individual users coming through that we can laser targeted information towards, you know, specific listings that we have. So you know, if we have like that new Liholani listing that came onto the market, anybody that was looking for upcountry homes-- I basically, specifically targeted an ad to pop up in front of them and having, you know, such a massive number of people using it, you know, really increases the viewability of our listings. I mean typically people get 10 times as many views towards one of our listings as anything else. And it's important that we understand that the future of the company is, you know, is relevant. You know, that we're facing the future and using all the available technological pieces. But it's funny, you know, I really enjoy the pass that we came from growing up in a house with microfiche. You want to talk about those? You've seen those? It was how many years ago?
Donna A gazillion.
Clint Yeah.
Donna Yes.
Clint We should have never gotten rid of it.
Donna That was the biggest machine in the world. And the print was itsy bitsy teeny and it rolled and that was very difficult.
Clint And well I think the last one we had was a glass platter-style, right?
Bob Yeah. And the last one we had actually go to the microfiche which is, you know, subminiature, small and you look out and under microscope and then you press a button and it made a fax and it came out.
Clint Really?
Bob Yeah.
Clint The fax?
Bob Yeah.
Clint And that's the data you would give to your agent or your buyers and sellers when you meet with them.
Bob Whatever we-- yeah. Whatever information they needed. I did want to go back on that mauirealestate.net website. Well, I can't take credit for that.
Clint Oh, Daryl.
Bob It was really Daryl Hansen, our son and Clint's brother, who did that website. And he did [oh]15 years ago or so and was one of the first ones and that's why we come up, you know, top in Google.
Clint It was actually more than 15 years ago. It was 1997. So we've had that for 22 years right when the popularity of the Internet was starting to take off. I remember he got you your e-mail address.
Bob Yeah, that is amazing- the email address. Oh, he come-- my son, Daryl, comes to us, Donna and I and he says, "Oh, Dad, you need an email address." "That's the new, new thing." I go, "Oh, okay." "So what's that?" So anyway comes to me and later on and he says, "Okay, I've got your email address." I go, "What is it?" He goes, "Dad, no that is it." "Dad" Dad@maui.net at the time.
Clint Now, it's dad@mauirealestate.net.
Bob mauirealestate.net.
Clint Yeah. It's great. You know, the funny thing is that's not while you say that was-- it almost makes it sound like that was your first exposure to this wonderful world of technology. But you know, previously Donna was a librarian. I mean she was the person to go to for information. I mean there's these things the millennials might not know have called Books. I'm a Millennial but you know, I like to make fun of myself. And you know people would go to you for information all the time, right?
Donna Right. So--
Clint It's kind of a natural transition to end up coming into real estate. You know, people coming to you for your needs and finding them a home and you know she's a mother of what? A 150? How many kids did you have? Four older brothers?
Donna Yep. Four and a lot of grandchildren.
Clint Yeah, my kids are Donna's 11th and 12th grandchildren. I always refer to my mom and dad as Bob and Donna just because [it's] professional. But they're mom and dad at home.
Donna Yeah, and mema and my [inaudible] to the grandchildren. Yes.
Clint That's right. That's right. Last night was fun, wasn't it?
Donna I am so tired. Those girls can dance.
Clint Yeah, okay--. So Trinity, my daughter, is going to be turning 8, July 6th and Victoria, she's 18 months younger. So they're two little Irish twins and they both take, you know, dance- things that nature. So last night, what's the restaurant called up there in the golf course.
Bob Sunsets.
Clint Sunsets in Kihei kind of near Maui Brewing. But every Sunday, starting at what like six o'clock when was it?
Donna No, it's [crosstalk].
Bob Five o'clock.
Clint Oh, five o'clock. All right. Yeah, well we got there at 6:00 and because we were finishing up some contract work. But they have dancing and music so we like to go there every once in a while as a family and dance and it's so cute, they're just these adorable little you know tell head you know blondie running around.
Bob So your daughters taught us to floss.
Clint Oh no. I mean. That's it.
Bob Yeah, it was funny. Other people were trying to do it too.
Clint Oh, no.
Bob They're trying to copy--.
Clint Little trendsetters. So you know we're a really close family. And we have been for a long time and it's definitely-- there's always strains to the relationship because it's a professional life with a personal life that comes together. But we've been able to mitigate that stuff quite well. I mean we function together very well and we always have been a family through and through you know through business and pleasure. And you know as time has gone on, it's great to have us incorporate and become bigger and bigger partners. And I just-- I feel very blessed. You know I growing up-- I never really thought I would get into real estate because I saw how doggedly hard you guys worked. And I'm just like man taking phone calls at 9:00 at night or you know 5:00 in the morning because somebody doesn't realize there's a time difference between here and there. I'm like man that's a rough life. And when I went to college you know I ended up getting medical leave because there was mold in the wall. I didn't know at the time. My stomach stopped working. All sorts of medical issues. My immune system went out the door and then came to back to Hawaii on medical leave and got my real estate license. Little did I know it was the mold the whole time. My roommate, his friend would come over and stay in my bed on the other side of the bunk wall and he would wake up the next morning and blood would just be pouring down his face. So then they tore out the wall. That's when they discovered that black mold and serious in my health problem. And being one of the best things in the world. First of all, [Willamette] University is far too much of a city for me and I ended up going to Southern Oregon University and I had my license already. When I was at Southern Oregon University and I was you know getting towards you know the end of my education, they had a personality test. It's one of the required for my BS, my business and management. And when I did that like the top, one of the top three choices was realtor and I'm like, Oh my gosh I already have my license. You know I'm a serial entrepreneur by nature and I was like I just it would be foolish of me not to go into this because Bob and Donna have a phenomenal track record in history in the industry. I mean they're very much a foundation of Maui's real estate industry. And when they started out, I mean they're not just somebody that's out there and that successful. You know while Bob and Donna have been the number one agents more times than anybody else, four, right?
Bob Four times. Four. That's crazy. So the number one agent on island four times and that's only since they've been measuring and they've only been measuring for like 12 years now and I guess this year was a little bit different though which is where they didn't measure which is strange like they didn't take all the islands into consideration. They did it individually which I didn't like but that's besides the point. I digress. And--.
Bob As time moves on, things change.
Clint Who'd have thought. [laughter] So but the funny thing is as time has transitioned and gone on you know with the proliferation of teams you know we have independent sales. I mean we have 18 agents in our office you know. And through that process, we record our sales independently. Bob and Donna are separate from mine you know and we could have easily probably you know most likely been number one if we were to pool the same manner that a lot of different companies do and I'm kind of surprised by the legal aspects of it. But you know at the end of it it's really just the choice of the company that's running the competition and what their real base is. And you know at the end of it I think that makes sense. But-- and I can understand why some of the other islands got upset because you know it really is makes it impossible as an individual person to compete against a team of a dozen people. I mean if we were to compile all the sales of our entire office, it would be a no brainer we would obviously be number one. And that's what I, we're starting to notice a lot of these you know. As time progresses, they make these big conglomerates you know and we really do strive hard and you know we only allow agents in our office at work as a team member as opposed in a competition. We're always helping each other you know whether it's open houses or you know emergency showing, someone's nearby. I mean the phone tree hits and we're calling people. I mean in addition to the 18 agents we have, we have a multitude of employees. We have a full-time Internet person. We have a you know two full-time assistants. We have Kim, who's another family member. You know she's doing background research all the time and gathering information and payroll and all that kind of stuff. You know we have, Cheryl Lee, who's our Broker in Charge because I mean it's a full-time job to take care of the agents as well. So you know as I see things going and where they've been and how they progress and you know it's amazing that we have these opportunities to grow in and we grow to help the individual flourish even when it comes to individual members joining our team. You know a lot of agencies are like, hey you know we want you to do you know Bob at this mauirealestatecompany.com for your email address. Bob at this mauirealestatecompany.com. So anytime somebody wants to reach you, it's Bob at the name of this real estate company dot com. And what ends up happening is these poor agents join and then they're basically forced to stay with that company and we work towards building that agent up and making them a success then much the same way that you guys did over time.
Bob Yeah. And you mention that [and then] the cohesive nature of our employees, our agents and we don't take anybody on unless they fit into our mold. Hansen Ohana and we take the Ohana seriously and it's Ohana. I'm sure everybody knows is a family or extended family. [When] we take everybody in, we make sure that they like what they're doing. We help them along the way. We give them training. And it's a-- but the bottom line is we don't take anybody on unless they fit that mold.
Clint No doubt. No doubt.
Donna Well there's one other thing that I think is important is an employee is one thing and an agent to another. But one of the things that we go by is that the client is also part of the Ohana--.
Clint For life.
Donna --for life. I mean you know even if there's disagreements. The most important thing is the client needs and that has to come before competitiveness in the office. They don't allow that. We share. We mediate. I mean it it's important. I mean and it's fun because making your client part of who you are as an individual and enjoying them is extremely important and caring about them, not the dollar sign that comes behind, not the file. They're not a file folder.
Clint No. No. No.
Donna You know and that's really important. And we're not like a corporation where things are run differently. You know it's more the RSS much more personality and caring.
Clint And you know. That's the thing that I find, I love about our company. You know previously we were with other agencies and it just made logical sense to create our own company and when we did you know there is a bit of a flock of people but we just simply were not ready to have additional agents in our office. We took a couple of people in but that first year we turned over 30 agents away and just said you know look we really appreciate it. That's nice. And now we're starting to take more agents in the office as they're you know they fit but you know that initial flood of 30 people that came through you know we're getting about 10 people a year that come in and ask us and then we select a few from there if it's a good cohesive mix. And we really have an amazing set of tools that incorporate into our website to help them sell real estate, to help them with buyers, to get them information and understand the market as a whole. I mean the statistics and understanding where the market is currently is one of the most important things for an agent to know and I've got to tell you it is bananas out there right now.
Donna [Turned] out so.
Clint I mean the available inventory of homes is at an all-time low, especially in the affordable range. It's very difficult for people out there to find a property even with the county allotment to have that additional cash you know to help people with their down payment on their first initial purchase. It's been wonderful. It's been this incredible tool that has allowed people to purchase a property. But you know at the same time it's helped eliminate a lot of the available inventory and further the prices you know. The biggest issue we deal with today is a lack of inventory. There is a desperate need. Paul Barry Baker says there's almost a 10,000-property shortfall for what we need today. And how many homes? It's like thou-- there's I think over a thousand need to be built or something like that a year and we only build about 400.
Bob Yeah, correct.
Clint Yeah. So we are at a continual deficit year after year and that's, of course, putting you know upward pressure on the market. [--] You're going to eventually see those properties go up and up. And I've had you know countless in property interviews and listing presentations to people that you know they feel very, very blessed that they were able to purchase a home. And with the high cost of living out here and the high cost of properties, they're making the decision to list their home and move somewhere where the property is more affordable whether that's northern California, Oregon, Washington. Vegas is a big one. Vegas has a huge number of you know Hawaiian population I think I don't know if this is true but is it true that there's more native Hawaiians in Vegas than there are in Hawaii.
Donna I don't know.
Clint I heard that. I'm going to have to research that because that surprised me when I heard that.
Bob What do they call that? The sixth island?
Clint The ninth island. So you know it's kind of a bummer to see you know Hawaii lose its people and there definitely needs to be a means to put you know Kamaina people back into the homes. People who work and live and it's something that we're continuing to work towards to create affordability on Hawaii. Na Hale O Maui was a big one. That was huge. Actually did an interview in here. Did you listen to that radio show?
Bob I did. It was very good. And [you know] this fellow, John Anderson which I know a lot of people in real estate know who he is. He moved off-island but John Anderson-- and came to the Governmental Affairs Committee meeting which was what I was on for the Realtors Association. And he came in with this idea which is a land trust idea and the-- we got together and I was one of the first, Donna and I individuals to put $20,000 towards getting this thing started- the seed money.
Clint Acquiring properties and--.
Bob What John Anderson who was the you know driving force behind this and we got this thing going and we have 34 homes now and we have twelve more coming up in Lahaina And it's just a fantastic thing. These homes are affordable in perpetuity. They don't go in the regular market ever. We don't want all homes like that. But it's a way to get people started.
Clint It's a training process.
Bob Yeah, and nationwide- the land trust model. They have after average about seven years, they're able to get out and go into the regular market which is just--.
Clint It really does--.
Bob Just fantastic.
Clint --allow people the avenue and the expertise of owning a home through this shared ownership in the land and then gives them a means of purchasing a property because it's that shared ownership in it that helps them build that financial backbone to you know really afford a home here so--.
Bob You know what. One of the requirements is that they take classes put on by Na Hale O Maui And the classes are-- told them how to get-- how to save money, how to get their credit score up, and just basically how to you know own regular real estate.
Clint I like the-- you know, the funny thing is sometimes I think that non-profits are just like a shell for hiding profits. You know that like they're sometimes bloated salaries and things of that nature but I really, really love how the management and board is a revolving door. I mean it's a term of service and it's a limited term that you get in there to help benefit the Maui community. So I mean I think that's you know essential for you know creating you know something that's a true nonprofit. I mean one of the other nonprofits that we put a lot of time and effort in is, of course, friends of the Children's Justice Center. You know there's a multitude of smaller things we do but the big thing you know our big driving force is our toy drive that we do every year. We have hundreds of people attend it and it's a heck of a process to put on and entertain hundreds of people that come in. But it's what, how many, how much money have we generated in gifts and things so far?
Donna Last year, it was over 22,000.
Clint Wow. And I mean--.
Donna Toys and money donated.
Clint And we've been doing that 20 years [crosstalk]?
Donna A long time.
Clint 20 years. And I think what was the total? I think it was over a 150,000 or I just-- we do have that number. And it was I remember being ridiculously impressive but I just love seeing how it's grown over time and there's a lot of difficult stories out there because I mean being on an island, it can be everybody has their issues. Even though we definitely live in paradise, there's unfortunate situations you know where a young child needs to find a home to stand some night and they're not allowed to go over to Grandma and Grandpa's or uncles unless they've got a change of clothes, food in the refrigerator, you know, a book bag, a bed, clean sheets, and some clothes. And that's the nice thing about Friends of the Children's Justice Center. You know if you're going to be going through the state and an officer is going to go through you know social services in order to apply for those funds, it's going to be a lot of red tape and a lot of time. They go to a nonprofit like Friends of the Juvenile Justice Center. It's a phone call. They're showing up with the supplies right then and there. They've got the vans; everything that they need to make it happen.
Donna I think it's really important to understand that like for instance with these children, the Children's Justice Center explained to me that if it wasn't for things like the toy drive that we do that the children wouldn't get a gift for Christmas. And if you see the spark on a child's eyes with the hope of this miracle where they're going to get a gift and they haven't even had enough to eat, it may seem not that important to many people but it really gives a child the hope that they need that life will be better for them. And that's extremely important. And they get to even see each other because last year, we went to a luncheon and where the kids came and their parents were there as well as the--.
Clint Siblings. Yeah.
Donna --children, the siblings, and one little boy came up to one of the leaders and said, "I got to see my brother." "Oh, it was so good to see him." I mean they get separated on top of it. So not only is it lack of certain things but it's also lack of their siblings and it's very terrifying for a child no matter what [crosstalk] their age to be pulled away from their parents because--.
Clint Their security.
Donna --there's a lot of psychological stuff just like the other thing that I really care about is a mental health program and also food. Last night, we just dropped off a lot of meat at St. Theresa's because we bought for [H. Steer].
Clint Yeah. That's something that you go almost every single year and been on a [steer] and this year you got one.
Donna Yeah, I did because this year they had seven. You know that's-- so there were--.
Clint That was a lot.
Donna It was a lot though. Grind my leg, [crosstalk].
Clint You don't need the primary-- most of that meat too. You know the funny thing is amazing as a program. I think that they really do need to offer an option for quartering up the unpackaging the meat. That was a bit of a process to go through.
Donna That's been a process. But it's okay. I mean the thing that's important on for ages that those kids-- they're learning about how to you know have a lifestyle. There are-- many of these children will be ranchers and we need the more we have on the island the better. And it teaches children a lot of things including responsibility. So it's for a life. And then also for plants to grow and vegetables and things of that we need all that on this island. And the children aren't taught that much in school, in public school about things like that. So I think it's for ages fantastic.
Clint It's a very important vehicle to make sure that you know the future of Hawaii's food sources remain local you know. Well, at least grow towards being more local.
Donna Agree.
Bob Yeah, just to back up just one step about the toy drive. We do get a lot of toys for certain.
Clint Vans full.
Bob But we're more and more getting checks made out to the Friends of the Children Justice Center. And that really helps them all year and we get gift certificates.
Clint Great for teenagers.
Bob It's perfect because they have one counselor for about 20 kids and that one counselor will take those kids to Macy's or shopping center and they'll use those gift cards as an event to go out there and buy the giant something.
Clint One of those my favorite is Shop With A Cop. So what do you do to help you know foster positive relationships with our you know officers. They have this wonderful Shop With a Cop and they get money in order to help these kids find and form a connection you know with the officer as well as find an awesome toy. And it's just-- it's great to see that bond formed between them in the time that they're spending. It's not just like a quick run into the store. It's like it takes time and it's sitting down with them, getting to know the child and it's just-- it's a wonderful event and another way for the community to interconnect with each other because Maui it's you know we're one big Ohana here and these programs you know whether it's you know Friends of the Children Justice Center or Na Hale O Maui or the mental health board that you know Donna has also been on. It's important that you know as agents-- real estate is the foundation of Hawaii. I mean it's the land that we live on. It's the land that we work and together you know knowing how the island operates and where a person you know will fit in cohesively is one of those things that we really specialize in. And it's not just real estate, you know obviously mauirealestate.net. We've been top agents but it's all these other programs that we work towards. And you know the mental health is a really a big thing in--.
Bob Yeah, I just like to mention [dorms]. I'm so darn proud of Donna because she was elected to the Mental Health Board or get appointed by the Governor of the State of Hawaii. This is for the Hawaii State Mental Health Board. It was Linda Lingle at the time.
Clint Yeah, that was it. It was a good time. I mean since then there's definitely been big budgetary shortfalls and things of that nature. You know we're in-- when the interview with the CEO of Maui Memorial Hospital, they are working towards helping get to childcare you know a mental health facility for them and hopefully, we're growing to have more facilities and especially the homeless situation that we're dealing with right now it's pretty bad. I mean it's not as bad as Oahu but we have year-round good positive weather and if they can you know somebody can get a plane ticket out to Hawaii. It's not a bad idea you know to avoid winter. So they-- unfortunately, a lot of people get this idea in their head to come out here. They've got 2,000 dollars in their pocket and they can't find a place you know and they're dwindling away their money and they have no social supports you know in place and maybe they're on the edge of mental health and they need facilities and help and programs. And in Maui is actually getting pretty darn on top of it. There's certainly years to come and we're not suffering the same way that Oahu is. But there's certainly more work that needs to be done so we can address these problems and that's one of the areas that I want to be focusing on the following years to help alleviate this problem.
Donna One of the things that's really important is to know that some of the other states send them over here intentionally one-way tickets and that's it. And there's no repercussions to that state when they come over. And then they go straight to mental health and they try to get help.
Clint It's hard. It did happen.
Bob Good news is they won't freeze to death if they come.
Clint Yeah, exactly. It's cheaper to give them a ticket as opposed to pay for them the time that they're over here.
Donna Oh, yeah.
Clint But it's a fairly small percentage. I think it was like-- well, I guess it was a larger percentage. Was it 12% or something like that. I'd have to get more into the statistics of it but I always thought it was like 50% of the people that were over it because it's like where's it coming from. But again, it really comes from people's lofty goals to come out to Hawaii and not realizing how incredibly expensive the cost of living is out here. You know having affordable housing is really hard. You know when your daily rates are so expensive anywhere you know even if you're starting at a studio it's like you know $1,800.
Donna Mental costs are high.
Clint Yeah, very high, very high.
Donna It's hard to find something. Yeah.
Clint And you know that means if it's a places an $1,800 studio that means you need minimum $3,600 and people think $2,000 in their pockets going to do it. They don't realize it. And trying to find a rental online or through Craigslist is a bad idea. You know there is so many scams out there. It's ridiculous. So you know people are only willing to work with somebody that's on-island local and coming out here you know and you basically have to have a short term rental on the medium or friends or family. And a lot of people are making the choice to come out here without those support structures and it just leads to their undoing. So you know that and of course, the mental health component is very big. I mean the stress of a move and coming out to having no social support really can be devastating for a lot of people. So we're hoping to you know grow further services to minimize any issues of homeless and that being said you know that's what we really work to instill with our agents. You know they put a lot of time and efforts into their own programs to help. And one of the things that we really look forward is somebody that's willing to put and give back to the community. I mean that's we've you know we really do strive to be an Ohana you know amongst our family, among the agents in our office, our employees, and the people that we work with. Like we said, you know it's a lifelong commitment to people that we work with when somebody comes with us. You know sometimes, it'll be like four or five years later and we get a call out of the blue and they're like, Oh, my gosh there's a hurricane coming and I can't get anybody to take my furnishings and little do they know it's been over 180 years since Maui's been hit by a hurricane. The wind storms are more dangerous. But you know we're out there and I remember one time I hit like nine homes and 10 condos putting stuff away because it just came out of nowhere. And of course, it ended up being nothing. We didn't get any hurricanes or anything like that. And fortunately, we've got the Big Island that helps protect Maui. It says that sheer winds come off of the mountain that helps alleviate and protect Maui. It's funny it's called a shield volcano and naturally, that's how the lava form and created it looks like a big shield but it literally acts as a shield to prevent storms from hitting us which I find very coincidental. So you know those agents that are joining our office and the tech and the future that we've been developing you know really helps those agents get listings and sell listings more importantly. I mean we offer services that other offices don't. I have my FAA-107 license for drone photography you know and that's something that I provide to the agents in our office if they need aerial shots. We also have the Matterport camera which is a phenomenal tool. You can definitely go to our website and you look at any of our listings and the Matterport camera basically goes and takes a multitude of 360-degree scans and it doesn't just take pictures. It's using literally using light-emitting radar stitching all those together and creating a 3-D model of the structure. You can literally get the OBJ file which is the file that it creates with all the texturing and whatnot. And drop that into a CAD program computer-aided design which allows you know architects and contractors to you know make plans because planes just simply disappear. You know 333 modify was a really important time that we were able to use the full potential of the Matterport camera then saved our people huge amounts of money in the process of making those plans because we had a home that was owner builder and as an owner builder you know you can't have open permits. And we were told that they were close when my clients bought. It was not. And then when it came time to sell, I realized you know that they had lied and that the documentation that we got was wrong. We were able to actually and you know we followed it. We have that lifelong commitment. We got the after the fact permits which was definitely a process to go through. Got all those permits closed. The house was built like a tanker. I mean the thing was amazingly well built but it doesn't matter. I mean the county has their diligence that they have to go through to make sure it's safe and there is a lot that we had to do to achieve and we did it. We got it, you know, done and we sold the property and that's one of those commitments that we're willing to make to you know really help protect the financial future of our clients. And that's most people don't. They just walk away.
Donna Well, one of the most important things is when someone does any alterations, they really need to understand that they really need to get permits because you know you make some changes and then people what they'll you know when they go to change something and the new buyer comes in and makes an alteration. And they don't have the permit and it wasn't disclosed and there wasn't really a paper trail or what's even worse sometimes a contractor who was licensed won't--.
Clint Get the permit.
Donna --advise. They'll say, "Oh, you don't need a permit."
Clint Oh, yeah, yeah, you don't need a permit.
Donna That's just awful.
Clint It blows my mind. I mean and we've come across situations like that and we've unfortunately had to say no to listings because of that. And it's you know when people get the wrong information, you need permits. It's just it's important to go through it. It protects both the contractor the homeowner and you know us as agents. I mean people don't even realize that you need to have a permit for a hot water heater. You're going to pull a permit. That's ridiculous.
Bob I was just going to mention that.
Clint Oh, it drives me crazy and nobody gets it. But it's something that you're supposed to have. I mean and Maui is full of opportunities out there where are not opportunities examples of no permits. And one of the big situations here is people get frustrated with the county process. I mean typically to pull permits in the mainland it's going to be you know at most a two-month process and here it's you know eight months minimum for something that should be two. And I've seen things take sometimes a year and a half. So people get frustrated. They throw their hands up in the air and they're like, forget it. I'm just disclosing that it [doesn't] have a permit. Hope for the best. And you know we have people that we can recommend and no processes to help facilitate these permits. So you know it's really important. And again how we protect the future of our clients and prevent a lot of frustration by working with us and helping us get the recommendations so they can have a smooth process.
Bob So can you explain something to me?
Clint Oh, no.
Bob So okay, so your water heater breaks and then water is spewing all over the place and you call a plumber and it comes and you know it turns the water off, takes water heater out and puts it in. You don't have time to go get a permit for a water.
Clint Well, you have to do the filing though. So they're the licensed contractor.
Bob Is it after the fact?
Clint I, you know, I think it technically is. I would love to have a plumber in here to ask that question specifically.
Donna Oh, we have a good one.
Clint Oh, I, me too actually. I just got a phenomenal one. We had a you know the behind my daughter's toilet. We had a pipe break and it was, fortunately, a small leak and I worked with Kit Okazaki of State Farm and he was able to you know get the everything taking care of, minus the pipe repair, turn the water off, got it all dried out. But man, a good plumber is hard to come by. You know we have great connections.
Bob Problem with good plumbers and good handyman and good people--.
Clint Electricians.
Bob --is all of a sudden--.
Donna Busy.
Bob --They're so good that all of a sudden they get so many clients that they don't have time anymore.
Clint Yeah. And we have a, fortunately, a very long list of people that we can recommend. So if that does happen we can you know get you to the next person that is going to be competent and capable in their position. You know back to that Matterport- that 3D camera. It's really great to help us sell a property not just the fact that it's a wonderful tool if you need to do after the fact permits. I mean two cases that I didn't realize when we got the camera. I thought it would just help me get listings you know and be an awesome little feature. Me like, look at this cool thing because we had a really big bag of tricks you know that we pull from that other people just can't even hold a candle to. But that Matterport camera it's phenomenal. Like so many times when we get a condo listing, you can't get in. It's just booked solid. You know when you're at 85% plus occupancy, you're basically getting in between check-in and check out. And sometimes, people don't give you enough notice or like, hey, 24 hours, can I get into this condo? It's like, No, it's rented. There's somebody there. They're not going to. You know we try to bribe them if we can you know gift certificates and things that nature. But that Matterport camera allows people to do a 3D virtual walkthrough. And as long as they know the building and they see that it really allows them to feel that [inaudible] because so many people are buying a place sight unseen these days. And you know from just simply the lack of an opportunity to get in and you know with the reduction of inventory, you know you need tools so people feel comfortable with those offsite purchases. So Matterport is essential to sell a condo these days. I mean if you want to get that top dollar. People need to know the unit and if they want to know the unit, you need to create a preview video. You need to create a you know a video that is you know nice and edited and beautiful with music. You need the 3D Matterport. You need professional photographs. I mean that is what it takes to sell a property and there's-- I'm just astonished. People are like, Oh, I can sell this. No problem. Well, this at this price. I'll take some photos with my cellphone. No, it's not okay. And you know in addition to all these tools we have we spent over a quarter-million dollars a year in advertising from print and online. I mean it's blows pretty much everybody out of the water. And we're really smart and targeted about the way that we do it. Right now, we have a multitude of listings but it's actually, we're at a very big low. We have five condominiums and six homes for sale. We often usually have a total of like 35 plus listings. But with the drop in inventory and the market the way it is you know we've had a big reduction of inventory. So you know one of the reasons I'm doing this radio show is little time as I have in my life. I'm making time to do this and we have four out of our 10 condos are pending and six out of our 11 houses are pending right now. And two of those condo or two of those are homes are just basically a day away from going pending too. So using these tools and having these available are really allowing us to get the top dollar for our listing. Mauirealestate.net is just a powerful tool that allows people. And anytime you get the opportunity, mauirealestate.net is you're like go-to source for information anything and all things real estate. Of course, we have additional websites like mauirealestateradio.com where you can get you know information on 1031 exchanges, lenders, insurance and all that and really get the nuts and bolts of how escrow work. So anytime that anybody wants to listen to a podcast [like] can go there. It's all transcribed so you can read it. But mauirealestate.net is just a phenomenal tool.
Bob Yeah, it's kind of interesting because we show houses that we have listed for sale and the realtor and their client comes in and the client says, "My realtor told me to go to mauirealestate.net because it's easy to use." I said and I'm thinking to myself, well, why didn't you use me.
Clint Yeah, well.
Bob I do and I hold backbite my tongue. [laughter]
Clint Right. Right. Well, you know that's the thing. I mean people have a lot of personal relationships with realtors. I mean that's a big thing is we're we very connected. I mean you want to go find property with somebody who's fun and a friend. And you know I think that's why a lot of people are using less experienced agents out there. You know they go out and they form a personal relationship and that's great. You know I, we totally honor and try to facilitate those relationships but unfortunately, it usually means we're doing a lot more work. So you know helping them understand the process and kind of training the agent on the other side.
Bob It's okay.
Clint It's fine. But I mean it that's the whole thing I mean we're in this industry. You've got to have patience and the calm cool collect nature to you know get through the transaction smoothly.
Donna And a sense of humor because without a sense of humor, you cannot survive in this business and keep your sanity.
Clint And booze [laughter] and caffeine and coffee. And yeah man, it's definitely a roller coaster sometimes but we hold our heads up high and you know we have such a vast sense of experience that we can pull from. It allows us to really see these problems and find solutions as opposed to dwell on the issue. So yeah you know anytime you guys want to give us a call. Bob Hansen cell phone is 808-283-9456. Donna Hansen's is 808-280-1650 and mine is 808-280-2764. You get that right. Oh, my God.
Bob Yeah, you did.
Clint But our you know our email addresses is, of course, the best way to reach us: dad@mauirealestate.net as we mentioned. Mine's a Gmail account. I have clinthansen33@gmail.com. I also have clint@mauirealestate.net. But most people get us through the other one. That just [forbs] it so you can use either. And as time goes on, I mean I'm always astonished and really blessed when a client actually listens to us. You know I have this listing on Apala It's amazing. Incredible deal. It's 2165 Apala. And it was a little bit of a drab house. You know we staged it and got it nice but we're like look we need to make this place pop. I mean there's-- we've got to bring more curb appeal to it. And it's just this phenomenal property for 928,000. You know who knows what it will sell for? But it's got a view of the river. It's got two acres and then it slopes down so you've got about an-- you know a third of the property that's nice and flat. And then this beautiful view down on the valley with a stream that's going all 24/7 that's fed by and as actually a spring. So it's whether it's flowing from the stream or that spring, it's always flowing so mosquitoes aren't an issue. You see these beautiful deer just going down there and you know a dozen or so and it's nice sight. That's 1,600 square feet, three-bedroom, two-bath on two acres. And when we got that, we did stage it. We put it together but he-- the owner was really didn't want to spruce it up to painting, things of that nature and we're like look it's very little. Let's just pop this, there do this and we did it the second time around and we're getting you know multiple [showings] a week where we weren't only getting a showing every once in a while. And I know it's going to sell this next time because it's priced well. I mean two acres and a home. You know it's right above Giggle Hill. It's really a question of presenting the property appropriately and you know that vast knowledge is really important.
Donna One of the things I think is very important is that things that don't sell it's because they're overpriced and many times clients won't listen even though this the comparable market analysis shows that it is not what the prices. So it's just important to listen to your realtor no matter who it is and the facts and not go by your emotions whenever you can. However, real estate's a very emotional situation and people get stressed out you know.
Bob And so many people say, Well, I bought it for this and I put this much into it and I have to get all my money out. That's not what it's about.
Clint Yeah, it's about--.
Bob It's about what it's worth. So it's a what its value is and that's what we're this-- the comparative mark analysis comes.
Clint Oh, yeah. But the best part about working with us is regardless of what we say we will listed at the price that you're comfortable with. I mean at the end of the day, the seller is the person you know or our client whether that's buyer or seller that steering the ship. And you know our job is to help sell the property at the appropriate you know what they deem the appropriate pricing. Sometimes, you know it can lead to some undue title on the market but we are very good at presenting a property in the right way. You know I just and probably a day away from putting 2811 Liholani into escrow. It's awesome. I mean the average home price right now is over 700,000 and this one is this cute house with own photovoltaic, 1,700 square feet, three bedrooms, two and a half baths. And the reason it's selling for you know a price that's above what the other ones in the neighborhood is because they listened you know. They did everything that was necessary to have that property show. You know and, in this situation, [first] fortune, no painting or anything like that needed to happen but we decluttered it. We staged it. And when those professional shots came in the Matterport, it really popped. And we had dozens of showing the first several days and we have just a minute left in the show and I want to take a moment to reiterate how blessed I feel to be working in the Ohana you know both figuratively and literally. It's just an honor to be able to work with my mom and dad and follow up a legacy of real estate you know working together in partnership to make you know miracles happen sometimes. So that being said, if you ever need to get in contact with anyone of us: Bob Hansen and Donna Hansen, my mom, and dad. Their email addresses: dad@mauirealestate.net. And what's your cellphone mom?
Donna 808-280-1650.
Bob And my cellphone is 808-283-9456. [music]
Clint You can always reach me at clinthansen33@gmail.com and my cellphone is 808-280-2764. Aloha. And thank you for joining us on the KAOI Radio Group. And please, if you want to listen to this podcast, go to mauirealestateradio.com or search for real estate on mauirealestate.net. Thank you and Aloha.
Bob Aloha.
Donna Enjoy every minute. [music]
Intro The following is a paid program and does not necessarily reflect the opinions of the staff or management of visionary related entertainment. [music]
Clint Hansen Hi, you've had Clint Hansen. Pleasure to meet you. Donna Hansen.
Donna Hansen Hello.
Clint And Bob Hansen.
Bob Hansen Hi, pleasure to meet you too.
Clint Of the Hansen Ohana. Maui Real Estate Radio, Maui Luxury Real Estate, mauirealestate.net. My mom's had her license for over 40 years. I've had mine for 19 and dad has had his license for--.
Bob 30 years.
Clint 30. No, it's been like 36. I thought.
Bob Well, I did have a license in California but I didn't really sell real estate.
Clint Yeah. Life before Maui didn't count.
Bob No. [laughter]
Clint So most people know us as the Hansen Ohana. We've been a longstanding team for as long as I've been alive. I'm 38 years old and only been allowed to practice real estate since I was, you know, 18. Got my license when I was 19. But my mom says the first time that I sold a property I was how old? How many?
Donna Six weeks old.
Clint Six weeks old. So tell me all about that. I love hearing, you know, the stories.
Donna Well, one of my clients was looking at property and she went to a For Sale By Owner and she wanted to see it again with me to represent her and so I brought you with me because you were too little to leave at home. Brought you with me and handed her over to hold you. And she wanted to I mean she said, Oh, gimme, gimme, gimme, gimme. And so I'm swear you sold it because she didn't need to use me as her representative. So thank you.
Clint She was just-- well, I'm sure I got my commission in diaper changes from their father.
Donna Yeah, a lot. [laughter]
Clint So I'm always looking for that commission, you know. When am I going to get that referral fee from you? No. [laughter]
Donna I don't know you were born in the doctor's office. So what can I say?
Clint Yeah, in easy five minutes, right?
Donna Yes.
Clint If only everything that was that easy with me.
Donna And you were born on the day you were do and it's the only time I know you've shown up on time [laughter].
Clint Oh, lies, lies. I was here on time. I was here 15 minutes early. So we are also well-known for mauirealestate.net. It's Maui's-- actually, it's one of Hawaii's largest websites for real estate. But mauirealestate.net actually has 55,000 unique visitors that use it every single month. I like to refer to it as like the Facebook of real estate. People are going and using our website on a daily basis, you know, cataloging, looking at, and, you know, it's really important on anything online that you have a, you know, the trifecta or a pyramid of information where you're choosing data from multiple sites and, you know, most people use us as their primary source of real estate information. And the main reason that is because we catalog countless additional data that most other people don't know where some of the most up-to-date information. First of all, which you know especially in a really competitive market like we are. We have to be really on top of things so meticulously having new information. Refresh on it multiple times a day is essential so people have that information. But we also, you know, work with information from the county websites, you know, from permitting office to schools information to statistics. You know, it's not just something that pulls from the MLS and we have entertaining things too there, you know. I mean this radio show being one of it for people to gather and you know, understand the current state of the real estate market. But also really help them understand about making a decision to purchase in Hawaii. We have tons of information so I encourage anybody to go there even if they just want to see what it's like at the beach. We have a webcam on Charlie Young Beach. You can go and see and we are working towards getting sound in it, you know. The microphone is coming. The big problem is that house is, [you know], a house we grew up in. I mean it's on apartment zone land. So under the Minatoya codification, it's actually vacation rentable. So you know, we can't really get in and mess with that camera if somebody is, you know, renting it and during surprisingly what's normally a slow time a year, it's booked solid right now. That being said, you know, it also-- the website helps us sell our listings. I mean we have a huge plethora of buyers that are coming through there. With those 55,000, you know, the main most important thing is that we have that metadata that's coming through. I mean so much information from individual users coming through that we can laser targeted information towards, you know, specific listings that we have. So you know, if we have like that new Liholani listing that came onto the market, anybody that was looking for upcountry homes-- I basically, specifically targeted an ad to pop up in front of them and having, you know, such a massive number of people using it, you know, really increases the viewability of our listings. I mean typically people get 10 times as many views towards one of our listings as anything else. And it's important that we understand that the future of the company is, you know, is relevant. You know, that we're facing the future and using all the available technological pieces. But it's funny, you know, I really enjoy the pass that we came from growing up in a house with microfiche. You want to talk about those? You've seen those? It was how many years ago?
Donna A gazillion.
Clint Yeah.
Donna Yes.
Clint We should have never gotten rid of it.
Donna That was the biggest machine in the world. And the print was itsy bitsy teeny and it rolled and that was very difficult.
Clint And well I think the last one we had was a glass platter-style, right?
Bob Yeah. And the last one we had actually go to the microfiche which is, you know, subminiature, small and you look out and under microscope and then you press a button and it made a fax and it came out.
Clint Really?
Bob Yeah.
Clint The fax?
Bob Yeah.
Clint And that's the data you would give to your agent or your buyers and sellers when you meet with them.
Bob Whatever we-- yeah. Whatever information they needed. I did want to go back on that mauirealestate.net website. Well, I can't take credit for that.
Clint Oh, Daryl.
Bob It was really Daryl Hansen, our son and Clint's brother, who did that website. And he did [oh]15 years ago or so and was one of the first ones and that's why we come up, you know, top in Google.
Clint It was actually more than 15 years ago. It was 1997. So we've had that for 22 years right when the popularity of the Internet was starting to take off. I remember he got you your e-mail address.
Bob Yeah, that is amazing- the email address. Oh, he come-- my son, Daryl, comes to us, Donna and I and he says, "Oh, Dad, you need an email address." "That's the new, new thing." I go, "Oh, okay." "So what's that?" So anyway comes to me and later on and he says, "Okay, I've got your email address." I go, "What is it?" He goes, "Dad, no that is it." "Dad" Dad@maui.net at the time.
Clint Now, it's dad@mauirealestate.net.
Bob mauirealestate.net.
Clint Yeah. It's great. You know, the funny thing is that's not while you say that was-- it almost makes it sound like that was your first exposure to this wonderful world of technology. But you know, previously Donna was a librarian. I mean she was the person to go to for information. I mean there's these things the millennials might not know have called Books. I'm a Millennial but you know, I like to make fun of myself. And you know people would go to you for information all the time, right?
Donna Right. So--
Clint It's kind of a natural transition to end up coming into real estate. You know, people coming to you for your needs and finding them a home and you know she's a mother of what? A 150? How many kids did you have? Four older brothers?
Donna Yep. Four and a lot of grandchildren.
Clint Yeah, my kids are Donna's 11th and 12th grandchildren. I always refer to my mom and dad as Bob and Donna just because [it's] professional. But they're mom and dad at home.
Donna Yeah, and mema and my [inaudible] to the grandchildren. Yes.
Clint That's right. That's right. Last night was fun, wasn't it?
Donna I am so tired. Those girls can dance.
Clint Yeah, okay--. So Trinity, my daughter, is going to be turning 8, July 6th and Victoria, she's 18 months younger. So they're two little Irish twins and they both take, you know, dance- things that nature. So last night, what's the restaurant called up there in the golf course.
Bob Sunsets.
Clint Sunsets in Kihei kind of near Maui Brewing. But every Sunday, starting at what like six o'clock when was it?
Donna No, it's [crosstalk].
Bob Five o'clock.
Clint Oh, five o'clock. All right. Yeah, well we got there at 6:00 and because we were finishing up some contract work. But they have dancing and music so we like to go there every once in a while as a family and dance and it's so cute, they're just these adorable little you know tell head you know blondie running around.
Bob So your daughters taught us to floss.
Clint Oh no. I mean. That's it.
Bob Yeah, it was funny. Other people were trying to do it too.
Clint Oh, no.
Bob They're trying to copy--.
Clint Little trendsetters. So you know we're a really close family. And we have been for a long time and it's definitely-- there's always strains to the relationship because it's a professional life with a personal life that comes together. But we've been able to mitigate that stuff quite well. I mean we function together very well and we always have been a family through and through you know through business and pleasure. And you know as time has gone on, it's great to have us incorporate and become bigger and bigger partners. And I just-- I feel very blessed. You know I growing up-- I never really thought I would get into real estate because I saw how doggedly hard you guys worked. And I'm just like man taking phone calls at 9:00 at night or you know 5:00 in the morning because somebody doesn't realize there's a time difference between here and there. I'm like man that's a rough life. And when I went to college you know I ended up getting medical leave because there was mold in the wall. I didn't know at the time. My stomach stopped working. All sorts of medical issues. My immune system went out the door and then came to back to Hawaii on medical leave and got my real estate license. Little did I know it was the mold the whole time. My roommate, his friend would come over and stay in my bed on the other side of the bunk wall and he would wake up the next morning and blood would just be pouring down his face. So then they tore out the wall. That's when they discovered that black mold and serious in my health problem. And being one of the best things in the world. First of all, [Willamette] University is far too much of a city for me and I ended up going to Southern Oregon University and I had my license already. When I was at Southern Oregon University and I was you know getting towards you know the end of my education, they had a personality test. It's one of the required for my BS, my business and management. And when I did that like the top, one of the top three choices was realtor and I'm like, Oh my gosh I already have my license. You know I'm a serial entrepreneur by nature and I was like I just it would be foolish of me not to go into this because Bob and Donna have a phenomenal track record in history in the industry. I mean they're very much a foundation of Maui's real estate industry. And when they started out, I mean they're not just somebody that's out there and that successful. You know while Bob and Donna have been the number one agents more times than anybody else, four, right?
Bob Four times. Four. That's crazy. So the number one agent on island four times and that's only since they've been measuring and they've only been measuring for like 12 years now and I guess this year was a little bit different though which is where they didn't measure which is strange like they didn't take all the islands into consideration. They did it individually which I didn't like but that's besides the point. I digress. And--.
Bob As time moves on, things change.
Clint Who'd have thought. [laughter] So but the funny thing is as time has transitioned and gone on you know with the proliferation of teams you know we have independent sales. I mean we have 18 agents in our office you know. And through that process, we record our sales independently. Bob and Donna are separate from mine you know and we could have easily probably you know most likely been number one if we were to pool the same manner that a lot of different companies do and I'm kind of surprised by the legal aspects of it. But you know at the end of it it's really just the choice of the company that's running the competition and what their real base is. And you know at the end of it I think that makes sense. But-- and I can understand why some of the other islands got upset because you know it really is makes it impossible as an individual person to compete against a team of a dozen people. I mean if we were to compile all the sales of our entire office, it would be a no brainer we would obviously be number one. And that's what I, we're starting to notice a lot of these you know. As time progresses, they make these big conglomerates you know and we really do strive hard and you know we only allow agents in our office at work as a team member as opposed in a competition. We're always helping each other you know whether it's open houses or you know emergency showing, someone's nearby. I mean the phone tree hits and we're calling people. I mean in addition to the 18 agents we have, we have a multitude of employees. We have a full-time Internet person. We have a you know two full-time assistants. We have Kim, who's another family member. You know she's doing background research all the time and gathering information and payroll and all that kind of stuff. You know we have, Cheryl Lee, who's our Broker in Charge because I mean it's a full-time job to take care of the agents as well. So you know as I see things going and where they've been and how they progress and you know it's amazing that we have these opportunities to grow in and we grow to help the individual flourish even when it comes to individual members joining our team. You know a lot of agencies are like, hey you know we want you to do you know Bob at this mauirealestatecompany.com for your email address. Bob at this mauirealestatecompany.com. So anytime somebody wants to reach you, it's Bob at the name of this real estate company dot com. And what ends up happening is these poor agents join and then they're basically forced to stay with that company and we work towards building that agent up and making them a success then much the same way that you guys did over time.
Bob Yeah. And you mention that [and then] the cohesive nature of our employees, our agents and we don't take anybody on unless they fit into our mold. Hansen Ohana and we take the Ohana seriously and it's Ohana. I'm sure everybody knows is a family or extended family. [When] we take everybody in, we make sure that they like what they're doing. We help them along the way. We give them training. And it's a-- but the bottom line is we don't take anybody on unless they fit that mold.
Clint No doubt. No doubt.
Donna Well there's one other thing that I think is important is an employee is one thing and an agent to another. But one of the things that we go by is that the client is also part of the Ohana--.
Clint For life.
Donna --for life. I mean you know even if there's disagreements. The most important thing is the client needs and that has to come before competitiveness in the office. They don't allow that. We share. We mediate. I mean it it's important. I mean and it's fun because making your client part of who you are as an individual and enjoying them is extremely important and caring about them, not the dollar sign that comes behind, not the file. They're not a file folder.
Clint No. No. No.
Donna You know and that's really important. And we're not like a corporation where things are run differently. You know it's more the RSS much more personality and caring.
Clint And you know. That's the thing that I find, I love about our company. You know previously we were with other agencies and it just made logical sense to create our own company and when we did you know there is a bit of a flock of people but we just simply were not ready to have additional agents in our office. We took a couple of people in but that first year we turned over 30 agents away and just said you know look we really appreciate it. That's nice. And now we're starting to take more agents in the office as they're you know they fit but you know that initial flood of 30 people that came through you know we're getting about 10 people a year that come in and ask us and then we select a few from there if it's a good cohesive mix. And we really have an amazing set of tools that incorporate into our website to help them sell real estate, to help them with buyers, to get them information and understand the market as a whole. I mean the statistics and understanding where the market is currently is one of the most important things for an agent to know and I've got to tell you it is bananas out there right now.
Donna [Turned] out so.
Clint I mean the available inventory of homes is at an all-time low, especially in the affordable range. It's very difficult for people out there to find a property even with the county allotment to have that additional cash you know to help people with their down payment on their first initial purchase. It's been wonderful. It's been this incredible tool that has allowed people to purchase a property. But you know at the same time it's helped eliminate a lot of the available inventory and further the prices you know. The biggest issue we deal with today is a lack of inventory. There is a desperate need. Paul Barry Baker says there's almost a 10,000-property shortfall for what we need today. And how many homes? It's like thou-- there's I think over a thousand need to be built or something like that a year and we only build about 400.
Bob Yeah, correct.
Clint Yeah. So we are at a continual deficit year after year and that's, of course, putting you know upward pressure on the market. [--] You're going to eventually see those properties go up and up. And I've had you know countless in property interviews and listing presentations to people that you know they feel very, very blessed that they were able to purchase a home. And with the high cost of living out here and the high cost of properties, they're making the decision to list their home and move somewhere where the property is more affordable whether that's northern California, Oregon, Washington. Vegas is a big one. Vegas has a huge number of you know Hawaiian population I think I don't know if this is true but is it true that there's more native Hawaiians in Vegas than there are in Hawaii.
Donna I don't know.
Clint I heard that. I'm going to have to research that because that surprised me when I heard that.
Bob What do they call that? The sixth island?
Clint The ninth island. So you know it's kind of a bummer to see you know Hawaii lose its people and there definitely needs to be a means to put you know Kamaina people back into the homes. People who work and live and it's something that we're continuing to work towards to create affordability on Hawaii. Na Hale O Maui was a big one. That was huge. Actually did an interview in here. Did you listen to that radio show?
Bob I did. It was very good. And [you know] this fellow, John Anderson which I know a lot of people in real estate know who he is. He moved off-island but John Anderson-- and came to the Governmental Affairs Committee meeting which was what I was on for the Realtors Association. And he came in with this idea which is a land trust idea and the-- we got together and I was one of the first, Donna and I individuals to put $20,000 towards getting this thing started- the seed money.
Clint Acquiring properties and--.
Bob What John Anderson who was the you know driving force behind this and we got this thing going and we have 34 homes now and we have twelve more coming up in Lahaina And it's just a fantastic thing. These homes are affordable in perpetuity. They don't go in the regular market ever. We don't want all homes like that. But it's a way to get people started.
Clint It's a training process.
Bob Yeah, and nationwide- the land trust model. They have after average about seven years, they're able to get out and go into the regular market which is just--.
Clint It really does--.
Bob Just fantastic.
Clint --allow people the avenue and the expertise of owning a home through this shared ownership in the land and then gives them a means of purchasing a property because it's that shared ownership in it that helps them build that financial backbone to you know really afford a home here so--.
Bob You know what. One of the requirements is that they take classes put on by Na Hale O Maui And the classes are-- told them how to get-- how to save money, how to get their credit score up, and just basically how to you know own regular real estate.
Clint I like the-- you know, the funny thing is sometimes I think that non-profits are just like a shell for hiding profits. You know that like they're sometimes bloated salaries and things of that nature but I really, really love how the management and board is a revolving door. I mean it's a term of service and it's a limited term that you get in there to help benefit the Maui community. So I mean I think that's you know essential for you know creating you know something that's a true nonprofit. I mean one of the other nonprofits that we put a lot of time and effort in is, of course, friends of the Children's Justice Center. You know there's a multitude of smaller things we do but the big thing you know our big driving force is our toy drive that we do every year. We have hundreds of people attend it and it's a heck of a process to put on and entertain hundreds of people that come in. But it's what, how many, how much money have we generated in gifts and things so far?
Donna Last year, it was over 22,000.
Clint Wow. And I mean--.
Donna Toys and money donated.
Clint And we've been doing that 20 years [crosstalk]?
Donna A long time.
Clint 20 years. And I think what was the total? I think it was over a 150,000 or I just-- we do have that number. And it was I remember being ridiculously impressive but I just love seeing how it's grown over time and there's a lot of difficult stories out there because I mean being on an island, it can be everybody has their issues. Even though we definitely live in paradise, there's unfortunate situations you know where a young child needs to find a home to stand some night and they're not allowed to go over to Grandma and Grandpa's or uncles unless they've got a change of clothes, food in the refrigerator, you know, a book bag, a bed, clean sheets, and some clothes. And that's the nice thing about Friends of the Children's Justice Center. You know if you're going to be going through the state and an officer is going to go through you know social services in order to apply for those funds, it's going to be a lot of red tape and a lot of time. They go to a nonprofit like Friends of the Juvenile Justice Center. It's a phone call. They're showing up with the supplies right then and there. They've got the vans; everything that they need to make it happen.
Donna I think it's really important to understand that like for instance with these children, the Children's Justice Center explained to me that if it wasn't for things like the toy drive that we do that the children wouldn't get a gift for Christmas. And if you see the spark on a child's eyes with the hope of this miracle where they're going to get a gift and they haven't even had enough to eat, it may seem not that important to many people but it really gives a child the hope that they need that life will be better for them. And that's extremely important. And they get to even see each other because last year, we went to a luncheon and where the kids came and their parents were there as well as the--.
Clint Siblings. Yeah.
Donna --children, the siblings, and one little boy came up to one of the leaders and said, "I got to see my brother." "Oh, it was so good to see him." I mean they get separated on top of it. So not only is it lack of certain things but it's also lack of their siblings and it's very terrifying for a child no matter what [crosstalk] their age to be pulled away from their parents because--.
Clint Their security.
Donna --there's a lot of psychological stuff just like the other thing that I really care about is a mental health program and also food. Last night, we just dropped off a lot of meat at St. Theresa's because we bought for [H. Steer].
Clint Yeah. That's something that you go almost every single year and been on a [steer] and this year you got one.
Donna Yeah, I did because this year they had seven. You know that's-- so there were--.
Clint That was a lot.
Donna It was a lot though. Grind my leg, [crosstalk].
Clint You don't need the primary-- most of that meat too. You know the funny thing is amazing as a program. I think that they really do need to offer an option for quartering up the unpackaging the meat. That was a bit of a process to go through.
Donna That's been a process. But it's okay. I mean the thing that's important on for ages that those kids-- they're learning about how to you know have a lifestyle. There are-- many of these children will be ranchers and we need the more we have on the island the better. And it teaches children a lot of things including responsibility. So it's for a life. And then also for plants to grow and vegetables and things of that we need all that on this island. And the children aren't taught that much in school, in public school about things like that. So I think it's for ages fantastic.
Clint It's a very important vehicle to make sure that you know the future of Hawaii's food sources remain local you know. Well, at least grow towards being more local.
Donna Agree.
Bob Yeah, just to back up just one step about the toy drive. We do get a lot of toys for certain.
Clint Vans full.
Bob But we're more and more getting checks made out to the Friends of the Children Justice Center. And that really helps them all year and we get gift certificates.
Clint Great for teenagers.
Bob It's perfect because they have one counselor for about 20 kids and that one counselor will take those kids to Macy's or shopping center and they'll use those gift cards as an event to go out there and buy the giant something.
Clint One of those my favorite is Shop With A Cop. So what do you do to help you know foster positive relationships with our you know officers. They have this wonderful Shop With a Cop and they get money in order to help these kids find and form a connection you know with the officer as well as find an awesome toy. And it's just-- it's great to see that bond formed between them in the time that they're spending. It's not just like a quick run into the store. It's like it takes time and it's sitting down with them, getting to know the child and it's just-- it's a wonderful event and another way for the community to interconnect with each other because Maui it's you know we're one big Ohana here and these programs you know whether it's you know Friends of the Children Justice Center or Na Hale O Maui or the mental health board that you know Donna has also been on. It's important that you know as agents-- real estate is the foundation of Hawaii. I mean it's the land that we live on. It's the land that we work and together you know knowing how the island operates and where a person you know will fit in cohesively is one of those things that we really specialize in. And it's not just real estate, you know obviously mauirealestate.net. We've been top agents but it's all these other programs that we work towards. And you know the mental health is a really a big thing in--.
Bob Yeah, I just like to mention [dorms]. I'm so darn proud of Donna because she was elected to the Mental Health Board or get appointed by the Governor of the State of Hawaii. This is for the Hawaii State Mental Health Board. It was Linda Lingle at the time.
Clint Yeah, that was it. It was a good time. I mean since then there's definitely been big budgetary shortfalls and things of that nature. You know we're in-- when the interview with the CEO of Maui Memorial Hospital, they are working towards helping get to childcare you know a mental health facility for them and hopefully, we're growing to have more facilities and especially the homeless situation that we're dealing with right now it's pretty bad. I mean it's not as bad as Oahu but we have year-round good positive weather and if they can you know somebody can get a plane ticket out to Hawaii. It's not a bad idea you know to avoid winter. So they-- unfortunately, a lot of people get this idea in their head to come out here. They've got 2,000 dollars in their pocket and they can't find a place you know and they're dwindling away their money and they have no social supports you know in place and maybe they're on the edge of mental health and they need facilities and help and programs. And in Maui is actually getting pretty darn on top of it. There's certainly years to come and we're not suffering the same way that Oahu is. But there's certainly more work that needs to be done so we can address these problems and that's one of the areas that I want to be focusing on the following years to help alleviate this problem.
Donna One of the things that's really important is to know that some of the other states send them over here intentionally one-way tickets and that's it. And there's no repercussions to that state when they come over. And then they go straight to mental health and they try to get help.
Clint It's hard. It did happen.
Bob Good news is they won't freeze to death if they come.
Clint Yeah, exactly. It's cheaper to give them a ticket as opposed to pay for them the time that they're over here.
Donna Oh, yeah.
Clint But it's a fairly small percentage. I think it was like-- well, I guess it was a larger percentage. Was it 12% or something like that. I'd have to get more into the statistics of it but I always thought it was like 50% of the people that were over it because it's like where's it coming from. But again, it really comes from people's lofty goals to come out to Hawaii and not realizing how incredibly expensive the cost of living is out here. You know having affordable housing is really hard. You know when your daily rates are so expensive anywhere you know even if you're starting at a studio it's like you know $1,800.
Donna Mental costs are high.
Clint Yeah, very high, very high.
Donna It's hard to find something. Yeah.
Clint And you know that means if it's a places an $1,800 studio that means you need minimum $3,600 and people think $2,000 in their pockets going to do it. They don't realize it. And trying to find a rental online or through Craigslist is a bad idea. You know there is so many scams out there. It's ridiculous. So you know people are only willing to work with somebody that's on-island local and coming out here you know and you basically have to have a short term rental on the medium or friends or family. And a lot of people are making the choice to come out here without those support structures and it just leads to their undoing. So you know that and of course, the mental health component is very big. I mean the stress of a move and coming out to having no social support really can be devastating for a lot of people. So we're hoping to you know grow further services to minimize any issues of homeless and that being said you know that's what we really work to instill with our agents. You know they put a lot of time and efforts into their own programs to help. And one of the things that we really look forward is somebody that's willing to put and give back to the community. I mean that's we've you know we really do strive to be an Ohana you know amongst our family, among the agents in our office, our employees, and the people that we work with. Like we said, you know it's a lifelong commitment to people that we work with when somebody comes with us. You know sometimes, it'll be like four or five years later and we get a call out of the blue and they're like, Oh, my gosh there's a hurricane coming and I can't get anybody to take my furnishings and little do they know it's been over 180 years since Maui's been hit by a hurricane. The wind storms are more dangerous. But you know we're out there and I remember one time I hit like nine homes and 10 condos putting stuff away because it just came out of nowhere. And of course, it ended up being nothing. We didn't get any hurricanes or anything like that. And fortunately, we've got the Big Island that helps protect Maui. It says that sheer winds come off of the mountain that helps alleviate and protect Maui. It's funny it's called a shield volcano and naturally, that's how the lava form and created it looks like a big shield but it literally acts as a shield to prevent storms from hitting us which I find very coincidental. So you know those agents that are joining our office and the tech and the future that we've been developing you know really helps those agents get listings and sell listings more importantly. I mean we offer services that other offices don't. I have my FAA-107 license for drone photography you know and that's something that I provide to the agents in our office if they need aerial shots. We also have the Matterport camera which is a phenomenal tool. You can definitely go to our website and you look at any of our listings and the Matterport camera basically goes and takes a multitude of 360-degree scans and it doesn't just take pictures. It's using literally using light-emitting radar stitching all those together and creating a 3-D model of the structure. You can literally get the OBJ file which is the file that it creates with all the texturing and whatnot. And drop that into a CAD program computer-aided design which allows you know architects and contractors to you know make plans because planes just simply disappear. You know 333 modify was a really important time that we were able to use the full potential of the Matterport camera then saved our people huge amounts of money in the process of making those plans because we had a home that was owner builder and as an owner builder you know you can't have open permits. And we were told that they were close when my clients bought. It was not. And then when it came time to sell, I realized you know that they had lied and that the documentation that we got was wrong. We were able to actually and you know we followed it. We have that lifelong commitment. We got the after the fact permits which was definitely a process to go through. Got all those permits closed. The house was built like a tanker. I mean the thing was amazingly well built but it doesn't matter. I mean the county has their diligence that they have to go through to make sure it's safe and there is a lot that we had to do to achieve and we did it. We got it, you know, done and we sold the property and that's one of those commitments that we're willing to make to you know really help protect the financial future of our clients. And that's most people don't. They just walk away.
Donna Well, one of the most important things is when someone does any alterations, they really need to understand that they really need to get permits because you know you make some changes and then people what they'll you know when they go to change something and the new buyer comes in and makes an alteration. And they don't have the permit and it wasn't disclosed and there wasn't really a paper trail or what's even worse sometimes a contractor who was licensed won't--.
Clint Get the permit.
Donna --advise. They'll say, "Oh, you don't need a permit."
Clint Oh, yeah, yeah, you don't need a permit.
Donna That's just awful.
Clint It blows my mind. I mean and we've come across situations like that and we've unfortunately had to say no to listings because of that. And it's you know when people get the wrong information, you need permits. It's just it's important to go through it. It protects both the contractor the homeowner and you know us as agents. I mean people don't even realize that you need to have a permit for a hot water heater. You're going to pull a permit. That's ridiculous.
Bob I was just going to mention that.
Clint Oh, it drives me crazy and nobody gets it. But it's something that you're supposed to have. I mean and Maui is full of opportunities out there where are not opportunities examples of no permits. And one of the big situations here is people get frustrated with the county process. I mean typically to pull permits in the mainland it's going to be you know at most a two-month process and here it's you know eight months minimum for something that should be two. And I've seen things take sometimes a year and a half. So people get frustrated. They throw their hands up in the air and they're like, forget it. I'm just disclosing that it [doesn't] have a permit. Hope for the best. And you know we have people that we can recommend and no processes to help facilitate these permits. So you know it's really important. And again how we protect the future of our clients and prevent a lot of frustration by working with us and helping us get the recommendations so they can have a smooth process.
Bob So can you explain something to me?
Clint Oh, no.
Bob So okay, so your water heater breaks and then water is spewing all over the place and you call a plumber and it comes and you know it turns the water off, takes water heater out and puts it in. You don't have time to go get a permit for a water.
Clint Well, you have to do the filing though. So they're the licensed contractor.
Bob Is it after the fact?
Clint I, you know, I think it technically is. I would love to have a plumber in here to ask that question specifically.
Donna Oh, we have a good one.
Clint Oh, I, me too actually. I just got a phenomenal one. We had a you know the behind my daughter's toilet. We had a pipe break and it was, fortunately, a small leak and I worked with Kit Okazaki of State Farm and he was able to you know get the everything taking care of, minus the pipe repair, turn the water off, got it all dried out. But man, a good plumber is hard to come by. You know we have great connections.
Bob Problem with good plumbers and good handyman and good people--.
Clint Electricians.
Bob --is all of a sudden--.
Donna Busy.
Bob --They're so good that all of a sudden they get so many clients that they don't have time anymore.
Clint Yeah. And we have a, fortunately, a very long list of people that we can recommend. So if that does happen we can you know get you to the next person that is going to be competent and capable in their position. You know back to that Matterport- that 3D camera. It's really great to help us sell a property not just the fact that it's a wonderful tool if you need to do after the fact permits. I mean two cases that I didn't realize when we got the camera. I thought it would just help me get listings you know and be an awesome little feature. Me like, look at this cool thing because we had a really big bag of tricks you know that we pull from that other people just can't even hold a candle to. But that Matterport camera it's phenomenal. Like so many times when we get a condo listing, you can't get in. It's just booked solid. You know when you're at 85% plus occupancy, you're basically getting in between check-in and check out. And sometimes, people don't give you enough notice or like, hey, 24 hours, can I get into this condo? It's like, No, it's rented. There's somebody there. They're not going to. You know we try to bribe them if we can you know gift certificates and things that nature. But that Matterport camera allows people to do a 3D virtual walkthrough. And as long as they know the building and they see that it really allows them to feel that [inaudible] because so many people are buying a place sight unseen these days. And you know from just simply the lack of an opportunity to get in and you know with the reduction of inventory, you know you need tools so people feel comfortable with those offsite purchases. So Matterport is essential to sell a condo these days. I mean if you want to get that top dollar. People need to know the unit and if they want to know the unit, you need to create a preview video. You need to create a you know a video that is you know nice and edited and beautiful with music. You need the 3D Matterport. You need professional photographs. I mean that is what it takes to sell a property and there's-- I'm just astonished. People are like, Oh, I can sell this. No problem. Well, this at this price. I'll take some photos with my cellphone. No, it's not okay. And you know in addition to all these tools we have we spent over a quarter-million dollars a year in advertising from print and online. I mean it's blows pretty much everybody out of the water. And we're really smart and targeted about the way that we do it. Right now, we have a multitude of listings but it's actually, we're at a very big low. We have five condominiums and six homes for sale. We often usually have a total of like 35 plus listings. But with the drop in inventory and the market the way it is you know we've had a big reduction of inventory. So you know one of the reasons I'm doing this radio show is little time as I have in my life. I'm making time to do this and we have four out of our 10 condos are pending and six out of our 11 houses are pending right now. And two of those condo or two of those are homes are just basically a day away from going pending too. So using these tools and having these available are really allowing us to get the top dollar for our listing. Mauirealestate.net is just a powerful tool that allows people. And anytime you get the opportunity, mauirealestate.net is you're like go-to source for information anything and all things real estate. Of course, we have additional websites like mauirealestateradio.com where you can get you know information on 1031 exchanges, lenders, insurance and all that and really get the nuts and bolts of how escrow work. So anytime that anybody wants to listen to a podcast [like] can go there. It's all transcribed so you can read it. But mauirealestate.net is just a phenomenal tool.
Bob Yeah, it's kind of interesting because we show houses that we have listed for sale and the realtor and their client comes in and the client says, "My realtor told me to go to mauirealestate.net because it's easy to use." I said and I'm thinking to myself, well, why didn't you use me.
Clint Yeah, well.
Bob I do and I hold backbite my tongue. [laughter]
Clint Right. Right. Well, you know that's the thing. I mean people have a lot of personal relationships with realtors. I mean that's a big thing is we're we very connected. I mean you want to go find property with somebody who's fun and a friend. And you know I think that's why a lot of people are using less experienced agents out there. You know they go out and they form a personal relationship and that's great. You know I, we totally honor and try to facilitate those relationships but unfortunately, it usually means we're doing a lot more work. So you know helping them understand the process and kind of training the agent on the other side.
Bob It's okay.
Clint It's fine. But I mean it that's the whole thing I mean we're in this industry. You've got to have patience and the calm cool collect nature to you know get through the transaction smoothly.
Donna And a sense of humor because without a sense of humor, you cannot survive in this business and keep your sanity.
Clint And booze [laughter] and caffeine and coffee. And yeah man, it's definitely a roller coaster sometimes but we hold our heads up high and you know we have such a vast sense of experience that we can pull from. It allows us to really see these problems and find solutions as opposed to dwell on the issue. So yeah you know anytime you guys want to give us a call. Bob Hansen cell phone is 808-283-9456. Donna Hansen's is 808-280-1650 and mine is 808-280-2764. You get that right. Oh, my God.
Bob Yeah, you did.
Clint But our you know our email addresses is, of course, the best way to reach us: dad@mauirealestate.net as we mentioned. Mine's a Gmail account. I have clinthansen33@gmail.com. I also have clint@mauirealestate.net. But most people get us through the other one. That just [forbs] it so you can use either. And as time goes on, I mean I'm always astonished and really blessed when a client actually listens to us. You know I have this listing on Apala It's amazing. Incredible deal. It's 2165 Apala. And it was a little bit of a drab house. You know we staged it and got it nice but we're like look we need to make this place pop. I mean there's-- we've got to bring more curb appeal to it. And it's just this phenomenal property for 928,000. You know who knows what it will sell for? But it's got a view of the river. It's got two acres and then it slopes down so you've got about an-- you know a third of the property that's nice and flat. And then this beautiful view down on the valley with a stream that's going all 24/7 that's fed by and as actually a spring. So it's whether it's flowing from the stream or that spring, it's always flowing so mosquitoes aren't an issue. You see these beautiful deer just going down there and you know a dozen or so and it's nice sight. That's 1,600 square feet, three-bedroom, two-bath on two acres. And when we got that, we did stage it. We put it together but he-- the owner was really didn't want to spruce it up to painting, things of that nature and we're like look it's very little. Let's just pop this, there do this and we did it the second time around and we're getting you know multiple [showings] a week where we weren't only getting a showing every once in a while. And I know it's going to sell this next time because it's priced well. I mean two acres and a home. You know it's right above Giggle Hill. It's really a question of presenting the property appropriately and you know that vast knowledge is really important.
Donna One of the things I think is very important is that things that don't sell it's because they're overpriced and many times clients won't listen even though this the comparable market analysis shows that it is not what the prices. So it's just important to listen to your realtor no matter who it is and the facts and not go by your emotions whenever you can. However, real estate's a very emotional situation and people get stressed out you know.
Bob And so many people say, Well, I bought it for this and I put this much into it and I have to get all my money out. That's not what it's about.
Clint Yeah, it's about--.
Bob It's about what it's worth. So it's a what its value is and that's what we're this-- the comparative mark analysis comes.
Clint Oh, yeah. But the best part about working with us is regardless of what we say we will listed at the price that you're comfortable with. I mean at the end of the day, the seller is the person you know or our client whether that's buyer or seller that steering the ship. And you know our job is to help sell the property at the appropriate you know what they deem the appropriate pricing. Sometimes, you know it can lead to some undue title on the market but we are very good at presenting a property in the right way. You know I just and probably a day away from putting 2811 Liholani into escrow. It's awesome. I mean the average home price right now is over 700,000 and this one is this cute house with own photovoltaic, 1,700 square feet, three bedrooms, two and a half baths. And the reason it's selling for you know a price that's above what the other ones in the neighborhood is because they listened you know. They did everything that was necessary to have that property show. You know and, in this situation, [first] fortune, no painting or anything like that needed to happen but we decluttered it. We staged it. And when those professional shots came in the Matterport, it really popped. And we had dozens of showing the first several days and we have just a minute left in the show and I want to take a moment to reiterate how blessed I feel to be working in the Ohana you know both figuratively and literally. It's just an honor to be able to work with my mom and dad and follow up a legacy of real estate you know working together in partnership to make you know miracles happen sometimes. So that being said, if you ever need to get in contact with anyone of us: Bob Hansen and Donna Hansen, my mom, and dad. Their email addresses: dad@mauirealestate.net. And what's your cellphone mom?
Donna 808-280-1650.
Bob And my cellphone is 808-283-9456. [music]
Clint You can always reach me at clinthansen33@gmail.com and my cellphone is 808-280-2764. Aloha. And thank you for joining us on the KAOI Radio Group. And please, if you want to listen to this podcast, go to mauirealestateradio.com or search for real estate on mauirealestate.net. Thank you and Aloha.
Bob Aloha.
Donna Enjoy every minute. [music]
List of Shows to Date:
Show 1: Mortgage vs. Rent
Show 2: Buying on Maui. Deciding where to purchase.
Show 3: Leasehold, affordable ownership and Na Hale O Maui
Show 4: Inspections with Beau Petrone
Show 5: 1031 Exchange
Show 6: Hospital
Show 7: Insurance with State Farm agent Kit Okazaki
Show 8: Understanding the escrow process with Pam Teal of Fidelity National Title
Show 9: Everything you need to know about solar on Maui as of 06/17/2019
Show 10: The Hansen's a family tradition in Real Estate
Show 11: Paul Brewbaker discussion on Maui
Show 12: Keli with Creative Financial
Show 13: Pets and Pests
Show 14: Clint Hansen with Kim Komando
Show 15: Clint Hansen with Bob Hansen and Donna Hansen
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